Typical RS customer service

[Dave Dixon]

Called Radio Shack yesterday - wanted something local and quick. When will I ever learn? "Hello, Radio Shack, this is <garbled>". "Hi, my name is Dave and all I need is to check price and availability on a S-Video cable, something about oh, 20 foot length." "Yuh-huh, we got those here". "Great, what length is availiable close to 20', and how much is it?"... "Uh, we got bunches of them, all around $20.00." "Fantastic, I'll need to fill out a company invoice then <I'm lying now>, so can you give me the part number and exact price?"..... LONG PAUSE. "Uh, I guess I'll have to go look." I WAIT, AND WAIT... "Yes, we have some 6 foot ones for $XX.00". I get angry! "You SAID that you had 20 foot ones! How in the hell do I make a six foot cable stretch THAT far?" The reply I get, ..... "Uh, I just got here." I hung up. Have a great weekend,
Dave

[dacflyer]

Deee De Dee ! (mind of manceia )

[Chris Smith]

Don’t forget their real name....Rat Shack

[stevech]

whadda expect for $9/hr?

Actually, my experience is that about 1/8th of their store sales people know something.

[Robert Reed]

"YOU"VE GOT QUESTIONS _ WE"VE GOT ANSWERS"

[Chris Smith]

I though it was “YOU"VE GOT ANSWERS _ WE"VE GOT QUESTIONS "

[dacflyer]

its more like "you got questions",, "we got no answers"..

and its not "rad shack" or "rat shack" i now call it the "shit shack!"
cause they ain't got SH*T no more worth having....*disgusted*

[amelecsol2000]

It only happened once but not to long ago I walked into RS , < you can't get 3 ' into that store without one of them on you > the salesman asked if he could help, I blirted out real quick " I need an A10K and a B100K, lol, < most of the time you get a strange look and once a girl looked me in the eye and said you need what ? > anyway the salesman said right over here and took me right to it.

One other occasion, I walked into RS and said Im looking for a JK Flipflop , the man actually said you will probably find them at K-Mart

[frhrwa]

Radio Junk.... that's what we always called it..

[jwax]

It was there where after requesting a specific replacement lamp, I was asked, "Is that an AC or a DC bulb?"
Gotta love it.

[sherab]

I used to really dislike Radio Shack wanting a relationship with me by asking for my zip and so on so I started using fake names for everything. I thought the Fletch approach (the Chevy Chase movie) might be worthwhile so I started using Igor Stravinsky at Rat Shack and then it spread to Ted Nugent (CVS), Harry S Truman (grocery loyalty cards)...etc etc

It's always funny to see a coupon print out for John Cocktosen...... (it's Scotch/Romanian .. ).

[rick.curl]

Several years ago I walked into a Radio Shack and asked for a 741 OP amp. I got a blank stare. I asked "Where do you keep your op amps?" Another blank stare. Then I said "I need to buy an operational amplifier". The sales clerk got huffy and said "SIR- All of our amplifiers are operational".

I give up.

[Lenp]

Remember the name/address crap to buy a battery. I always asked why they needed the information when all the flyers I got said 'resident'. Answer .. 'our computers dumped and we have to start over'. Typical.

Years ago I could buy a box full of 'returns' from a store manager for pennies on the hundreds, literally. I one time got several cases of their 'pro stereo' headphones that were all wired with 3 wire cords and a mono plug, telephones with missed solder connections and a ton of their infamous firemen's hats with reversed battery wires. It looks like they successfully migrated their production problems right up to the front counter.
Last time I was there I thought I was in toys-n--crap.

Come on back Lafayette Radio!

Len

[MrAl]

Hi,

I thought i was the only one who remembered Lafayette Radio.
I still have a small milliammeter i bought from them years and
years ago, i converted into a voltmeter, and i still use almost daily.
I hate to think of how long ago that was when i bought that thing though.
I road my bike something like 5 miles to get that meter and a few other
small parts.

[Lenp]

Mr. Al,

Someday I'd like to post my 'Do You Remember List' about this crazy business we are in. It's a long list so I don't want to post it unless there are no objections!

Len
(Does 100 N. Western Ave. mean anything to you? )