avast help ( some files could not be scanned..)

Electronics Computer Programming Q&A
User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

avast help ( some files could not be scanned..)

Post by dacflyer » Wed Jan 29, 2014 4:38 am

avast will not scan some files here lately..i cannot figure out the problem.

below is a example file..
c:\system volume information\...\bgheadererror.gif

most of the file names start with \bg****
and end in .png .gif .css etc..

error - archive is password protected.

what is this stuff and
how do i fix this ???

User avatar
Janitor Tzap
Posts: 1297
Joined: Sat Aug 12, 2006 4:17 pm
Contact:

Re: avast help ( some files could not be scanned..)

Post by Janitor Tzap » Wed Jan 29, 2014 9:23 am

Those sound like "Picture Formats".

Check the settings in Avast for: "Skip Gif & other picture formats".

I believe they did this too save time on a scan, if you had a bunch of photo's.


Signed: Janitor Tzap

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Wed Jan 29, 2014 5:51 pm

i haven't changed any settings, it just started it this week on its own..

i don;t understand why it says the archive is password protected..nor how to access it.

User avatar
Janitor Tzap
Posts: 1297
Joined: Sat Aug 12, 2006 4:17 pm
Contact:

Re: avast help ( some files could not be scanned..)

Post by Janitor Tzap » Thu Jan 30, 2014 4:15 pm

Here,
Take a look at this page from the Avast Forum.
http://forum.avast.com/index.php?topic=114611.0


Signed: Janitor Tzap

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Fri Jan 31, 2014 4:55 am

thanks, i'll look into it more and see what i can do...

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Tue Feb 04, 2014 4:29 am

i took a look at the posted link, it yielded no help.
also i noticed that on the report page, where you can slide columns over, some how they have bunched up together, now i cannot drag them back apart so i can read the files.
but if i hover over the file i can see the whole text.

also the directions say that i could highlight and then choose a action...there is no actions to choose.,WTH is going on with this thing... :shock:

User avatar
Janitor Tzap
Posts: 1297
Joined: Sat Aug 12, 2006 4:17 pm
Contact:

Re: avast help ( some files could not be scanned..)

Post by Janitor Tzap » Wed Feb 05, 2014 10:47 am

Try changing the screen resolution to a higher or lower setting.

This is sounding more and more like some kind of virus, or malware.

Try to get too Avast! into the Text only program, and run a DEEP Scan.
You may need to get into "Safe Mode" first before doing it.

If nothing is detected.
Head over to http://www.cybertechhelp.com/forums/
Goto the the Malware Removal Forum and ask for help there.
They will probably want to run some software on your machine that will detect virus's.

Though you could get a Free Copy of "Malwarebytes Anti-Malware".
https://www.malwarebytes.org/
Run it, and see what it may detect.


Signed: Janitor Tzap

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Thu Feb 06, 2014 4:45 am

ok, i got the problem of sliding the panes around fixed,, it was another pane that i did not see that had it jammed..
i also do have malware bytes pro. and it found nothing.
the problem right now is...just not having any options to delete the files that cannot be scanned..
if i could get into c:\ system volume information, then i could do something with the files..
but i am thinking i cannot get to it thru windows

User avatar
Janitor Tzap
Posts: 1297
Joined: Sat Aug 12, 2006 4:17 pm
Contact:

Re: avast help ( some files could not be scanned..)

Post by Janitor Tzap » Thu Feb 06, 2014 2:17 pm

dacflyer wrote:The problem right now is...
just not having any options to delete the files that cannot be scanned..
if i could get into c:\ system volume information, then i could do something with the files..
but i am thinking i cannot get to it thru windows
Have you got windows "Search"?

Try using "Search" adjusted for Videos, Pictures, Music.
This should bring up all the media files on the drive.

Or......

If you know where the files in question are, kinda.
Go to the "Windows Explore" and search through the Hard Drive to the file locations.


Signed: Janitor Tzap

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Fri Feb 07, 2014 12:05 pm

i have searched thru everything, cannot find any file that says "system volume information".
clueless..

User avatar
Janitor Tzap
Posts: 1297
Joined: Sat Aug 12, 2006 4:17 pm
Contact:

Re: avast help ( some files could not be scanned..)

Post by Janitor Tzap » Fri Feb 07, 2014 1:12 pm

It sounds like a hidden directory.

Go into your Control Panel.
Then open up Folder Options.
Click on the View tab.
Scroll down to Hidden Files and Folders.
Make sure Show Hidden Files and Folders is selected.
Hit the Apply button, then the OK button.

Now try searching for the files.

In the Search use *.png, *.gif, *.Tif, or other Picture Format to find them.


Signed: Janitor Tzap

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Thu Feb 13, 2014 8:49 am

already tried that, still nothing..
isn't system volume the name of the HD ?

User avatar
Janitor Tzap
Posts: 1297
Joined: Sat Aug 12, 2006 4:17 pm
Contact:

Re: avast help ( some files could not be scanned..)

Post by Janitor Tzap » Sat Feb 15, 2014 7:03 am

dacflyer wrote:already tried that, still nothing..
isn't system volume the name of the HD ?
Yes,
That is what windows calls it as the default.

Hmmm.....

Are you able too get to DOS?
Or run the Command Prompt Window?

If so....
Type in at the Prompt: CD\ Enter.
This should bring you back to C:\
Now type: DIR/A/P Enter.
This will list the Directories off of the Root Directory even the Hidden Directories.
It will also pause the page, till you tap the space bar too scroll down to the next page.

Once you locate the directory.
Type: CD\{Name of Directory} Enter.
Then do another, type: DIR/A/P Enter.

Yes, this is time consuming, but it maybe the only way to find those files. :(
And you will have too really dig through a lot of directories find them. :x

Once you find them.
Type: DEL C:\{Name of Directory}\*.gif or DEL C:\{Name of Directory}\*.Tif or whatever the picture format is.
To delete them.
If you want to confirm each one is deleted.
Use Type: DEL C:\{Name of Directory}\*.gif /P

NOTE: Be Careful!
Make Sure Your In The Right Directory BEFORE YOU DELETE THE FILES!

Once your done deleting those files.
Type: Exit Enter.

The Command Prompt Window will close, and you will go back to the desktop.

Good luck hunting.


Signed: Janitor Tzap

User avatar
haklesup
Posts: 2829
Joined: Thu Aug 01, 2002 12:01 am
Location: San Jose CA
Contact:

Re: avast help ( some files could not be scanned..)

Post by haklesup » Tue Feb 25, 2014 12:25 pm

"if i could get into c:\ system volume information, then i could do something with the files"

Unless you typed it wrong, there is a space between C:\ and system volume indicating that this text is not the path it is simply referring to that information on the C drive. Its likely referring to one of the Windows folders or the registry

Have we moved on? I see nothing unusual about a scanner not being able to scan files inside a password protected ZIP. Try right clicking and scanning just the file, maybe it will let you enter the password. If you don't trust the ZIP, then delete it, no fuss. If it's your protected file, then you should already know it is safe.

I hear some graphics files and PDF can contain malicious code. I don't know how that works but it may be unwise to exclude these file types.

User avatar
dacflyer
Posts: 4295
Joined: Fri Feb 08, 2002 1:01 am
Location: USA / North Carolina / Fayetteville
Contact:

Re: avast help ( some files could not be scanned..)

Post by dacflyer » Fri Feb 28, 2014 4:29 am

how would i know what the password is ? i do not have a password used for windozzzz
only passwords i use are for logging into email and sites etc..
i wish there was a way to make a copy of the log, then i could post it to be seen here..then maybe get more ideas.
but i do not know how to copy the log..it won't let me do it from the avast window.

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests